Exchange and refund information.
Please DO NOT contact us asking to exchange an opened item, as we state many times while you are ordering that we do not accept open items for refund or exchange. We expect you to know what you are ordering before you order it. We offer Photos, videos for you to view on all products pages.
No exceptions will be made. Do not send back opened items.
If opened it will be returned to you at your expense. Opened meaning tape cut or removed, staples removed and reinserted and on and on folks.
Items come in clear see through sanitary sealed bags to view the color, style and length. They are checked 3 times before leaving the facility.
We change tags per shipment , so please do not try and send older merchandise from previous orders for exchange.
National sanitation laws requires that we do not accept opened items for exchange. Unopened items are gladly accepted for exchange.
Please keep in mind your child will be attaching one of these hairpieces, we are sure you want it to be new.
The original purchaser must also be the exchange purchaser. No exceptions can be made as we are dealing with credit cards. We do not refund exchange ship charges. We offer many color matching opportunities by chart , by ring, by text , to help you choose the correct color.
TO EXCHANGE: Simply go online within 30 days of your original order and reorder what you wish to exchange by credit card, you are placing a new order and will be charged and the item will ship. After you place your order online a receipt will pop up- make 2 copies of this receipt. Then simply return the unopened products from the original order to us with the old and new invoice by the US postal service. We suggest a confirmation of delivery number for your records from the post office, this allows you to track it.
We do not notify you upon its arrival to us, we simply put in into the order it was received to service the item. You are responsible for the proper packaging when mailing the item back to us in order to keep the new condition. We will refund you within 30 business days of receiving the order back to the facility. We strive to refund you as soon as possible. We understand that dealing with online exchanges on larger purchases can be costly until we refund you. We appreciate your business and your patience. We work with a small staff to keep the overall costs down on pieces for all customers. If you ordered an item on sale and the sale ended, we cannot refund the difference. We reserve the right to change prices anytime as posted.
Team orders exchanges: Please try and make any needed exchanges at 1 time within the 30 days. The credit card holder is responsible for placing any exchange order. We do not offer independent exchanges from team members who did not originally place the order. This is do to credit card records, applied discounts and or coupon codes involved. Stock is not guaranteed.
A 6.00 fee per issue will be charged for exchanges done incorrectly ( missing invoices is a main factor ). Photos of any refused item with detailed reasons will be noted, other charges may apply. Your item will be returned to you at your expense if done incorrectly. Its very simple to exchange.
If you do not open it and return it properly following above directions you will be refunded.
Cheerleaderhairpieces feels this exchange information is posted properly and is clearly stated and easily seen in the menu. Your receipt also states we have an exchange section for all information. You accept the exchange policies when ordering by reading and Checking the I agree-box to move forward with your order.
Send Exchanges by U.S.P.S to:
C/O Exchanges Dept
PO Box 1161
Palo Cedro, CA 96073-1161
Please....Do not send signature required as we pick up on weekends. The post office now locks the doors after hours.
Thank you for your business.