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Help Section

Cheerleaderhairpieces is an online based company, 24 years in business.

Designing Hairpieces for the Cheer Industry.

Please understand that by placing an order with Cheerleaderhairpieces.com you are agreeing to all policies and terms by checking the "I agree" box during the checkout process. It is your responsibility to read all terms and policies. We only accept orders online. Most communication is by text.

Most common Questions

Please Note: Contact info is at the bottom of this page.

Common questions and answers below to any questions you may have. We have a small staff base that attend to customer service, packing & shipping. Texts will be returned in a timely manner.

We are open 7 days a week, except for major holidays (See Holiday Closures)

We reserve the right to raise prices as needed, due to material costs and shipping charges.

We accept Visa, Mastercard & Discover

SALE Styles - Flip, Hailey and others are in the sale section of the menu

While we strive to keep all styles and colors in stock, but at times there are delays in manufacturing & shipping. We do not guarantee stock.

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Number 1 Question is : Has my order shipped? We send your tracking number and information to your email when your package has shipped. See the ship section in the menu for current time frames.

Number 2 Question is: Discounts - See Team Info on the website's menu for discount information.

CARD DECLINED/DENIED while ORDERING: Security issues, Credit card issue. Your card will be declined if - You are NOT imputing the billing address for the credit card in the area requested. The name on the credit card needs to match. If that is all correct. Contact your bank they may feel the order is fraudulent. Due to security reasons if you have made several attempts to order and are still declined, you will need to wait 24 hours before placing the order again.

How do I make an exchange? - CLICK on question
How do I order a color ring for synthetics? - Click question.
How much will my shipping be? - Click question
I received the wrong pieces/colors. How do I resolve this issue? - Click on the question and scroll down to order errors.
The price changed on the item i wanted to purchase. - Sale items go off sale. Items rise in price. Sometimes we have a date if its a special but other times we do not. No time is a good time to raise a price but its always great when we lower the price.
How do I get help choosing colors? - See Photo match in the menu & Match by Text
Can I use my personal shipping account ? - No, we do not offer this service.
How do I cancel my order? Cancelations must be immediate. - TEXT your order ID number, reason to cancel the order. See policies for details. The text number is at the pages bottom.
Order error code when ordering. - Please check you are following all input directions. If problem continues contact your bank as sometimes they may feel its fraud. If issue will not resolve see contact in the menu to email the error code your receiving or issue.
Color ring credit Info & return address. - Please allow 30 Business days from our receipt of the ring for a refund. Please see the bottom of the color ring instructions page for the return address.
I noticed I made a mistake on my order. - You will need to cancel the order and start over. Text 530-515-0266 with order ID number
Can I add to my order already placed? - No sorry. You will need to place another order.
How do I return the color ring? - See color ring instructions in the menu for return address. Enclose invoice.
Is this website Secure from credit card theft? - We only accept online orders. The website is secure. Notice the HTTPS: once you enter the cart.
Closures - See Menu Under Closures
I have a retail licence, can I get a discounted price? - Currently we are Not selling wholesale
Stock arrival Information - We post incoming stock for you to view in the menu see stock SECTION.
I have emailed you but no response . Try Texting 530-515-0266 - Contact information at the bottom of the page.
I need to know what colors a style of hairpieces comes in. - Please print off the styles page for current color list. You can check color help in the menu.
What are these hair pieces made of? - Synthetic pieces are all made of a plastic fiber. If you have allergies to plastics you need to order human hair.
Youth vs. Teen in spiral Curls - Youth is approx. 7 inches long pulled, Teen is approx. 10 inches long pulled. Netting and attachments are identical.
I received the wrong item - Please see order error in the policies section for directions. Calling or emailing slows down the process we will just direct you to the policies page.
Do barrel curl ponytails fit both youth and teens? - Yes
Can I get a demo to show parents? - No, we currently do not offer demo pieces. You can exchange any order for style or color but not if it is been removed from its package.We no longer send samples of hairpieces due to abuse of that program.
Can I return hairpieces or products? - We do not accept returns at all on any items, only exchanges
How do I place an order by mail? - We accept Online orders only.
Why do I not see the color I need under the style I want? - If the color is not listed, it is not available in that style. As of 8/22 we have after 22 years modified the color charts . We will not be carrying some colors.
What is the difference between a scrunchie and a bun cover? - Bun covers totally cover your bun, scrunchies can do this but also can be blended with your hair, it's simply a ring of hair that you apply over your bun.
I think my item is defective. - See defective section under policies in the menu.
What are color rings? - Full rings of all colors available in a style made of the same hair as the hairpieces, so you can match your hair to our pieces before you buy a hairpiece.
Can I cut a hairpiece to make it shorter or more layered? - Yes, but we suggest a hair stylist who knows how to trim synthetic hairpieces.
what colors come in which styles? - We suggest you go to that styles page and print it.
Can I dye my hairpiece or use HOT TOOLS - Synthetics fibers- no. Human hair - Yes at your own risk. We do not suggest this because the hair has already been colored.
My child had lice-can this hairpiece get lice? - Human hairpieces- Put hairpiece in a ziplock bag , remove air and let set for a week. Synthetics-Lice can get on the hairpiece but will leave it or die as the hairpiece is synthetic plastic fiber. Just put it in a zip lock bag a few days and then shake it out.
I do not see where to enter my coupon code! - The coupon code is located after you choose your ship choice in check out.
I think i made a mistake on my ship choice, I do not think it is going to reach me in time. What should I do? - You can place a new order with a faster ship method. Then simply follow are online exchange instructions to receive a refund for your hairpiece.
Exchanges on sale items. - NOTICE: If exchanging a item that was on sale when you ordered remember that if its no longer on sale you will be charged full price. No matter how you reorder
I did not receive a tracking number. - Please look at your invoice for the ship method you chose when placing the order. The days that it takes the shipping company to deliver your order is specified by USPS.. Look under shipping section in the menu for ship time frame
Can I track my order on your web site? - No, tracking numbers are sent to your email. Please make sure we are on your list. Ship time are approximate as the post office states.
I press add to cart or buy now but it states 0 in cart. - This means the item has quickly gone out of stock. They are sold out.
Tax exempt - If you are a school district that is tax exempt you must apply for a discount code for tax before a purchase. We will require a copy of the exempt certificate by email see contact in the menu..
See Team orders for any discount codes -
I think I am missing an item in my received order. What should I do? - Contact us with the order number and items you are missing. Also, how many items you received. Tell us if the package is damaged.
Do you have my order? - If you received a pop up receipt after pressing process this has your order ID number . Yes we have your order. You can also check your credit card.
We do not accept returns. -
We do not make personal colors for customers in synthetics. Human hair yes. -
We always suggest to place your order 30 days in advance of your event. - Yes, We ship orders out fast, but in case of human error or shipping delays.
You can order a synthetics color ring off the home page. - Human hair Help see the styles page for info.
Do you have my Order? - After you press process order a page will pop up with the order ID number and receipt. This means we have your order. If you do not see this pop up check your cart in the upper right hand corner. If the items are still in your cart we do not have the order. You can also check your bank account as a pending charge will be seen. Otherwise see contact in the menu and email us.
See shipping section in the menu for all ship information. -
Exchange refunds are processed within 30 Business days. See exchanges in the menu. -
You will need to text ( see contact in menu) the order ID and cancel the order. This needs to be immediate. 10.oo fee may apply - Can I change a order already placed? if its over 20 pieces text us we may be able to help, otherwise you will need to cancel it and start over.
No, Because we can say something is in stock but it may not be by the time you order. Check the items order page for updates. - Can I email you what I need for stock reasons. Just check that styles page for out of stock items.
Please check you have chosen the correct card and imput the numbers right. If you have tried several cards your bank may feel the chaarge is fruadulent and is blocking it. Call your bank. If you email us have the error code or explain the issue in detail.See contact in the menu to email. The system will block you for 24 hours after you try several times. - Having issues getting my order placed online.
I am from another country that is not on your ship list. - See Menu and payment forms. We ship to Canada other countries need to contact us and pay in bitcoin.
How do I use my coupon code or Gift certificate? - In check out it will ask you for your coupon code thats for GC also.
Help. My coupon code is not working. - Please TEXT the current code you have and your name. See email below.
You will need to order the exchange and pay then just follow the exchange directions. You will be refunded the second order. - I need to make an exchange but used a coupon for the purchase.
Can you hold styles and colors for me? - We do not hold pieces for customers. We suggest ordering all at once to guarantee stock.
Color chart represent colors only. Not always the style. - Look above the color chart it tells you.
We cannot guarantee a ring at a gym. You have to follow the instructions when matching to a ring. If you order an item from us and a color ring and it does not match we will refund you and exchange the item. - I matched my hair with my gyms ring and it's not correct.
As we state online and you agree to when ordering we do not accept opened items for exchange ever for any reason. - They are in a clear sealed bag. If you need to step outside in daylight to see the color then we suggest doing so.
My color is out of stock. Can I back order it? - No, Sorry- We suggest ordering the close color if you need it soon or see stock section for updates on arrivals .
Daring and Darling are the same color. Typo sorry -
We ask that you open the package upon arrival due to shipping it may bend in the package or have to be folded to ship. - The sooner you remove it the better. If slightly bent, don't worry just spray it with water and hang straight for as long as you can.
The curl is not the same as it arrived to me. - Press on this link
If you open an incorrect item shipped to you , we cannot accept its return. -
Items are checked 3 times before leaving the facility for accuracy and item content and sealed bags n tags. -
Wig Care - - See Wig Care in the Menu.
Prices are subject to change without warning. Sale items cannot be refunded after and order is placed. -
How do I order a human hair color ring? - Order from that styles page drop down bar.
Change location of the cord n stopper on your hairpiece - Press on Question for video